Let’s face it: Technology is transforming how people collect and share information and social workers who refuse to acknowledge this trend risk falling out of step with the profession. But organizations that impose data management technology without taking clinicians’ needs into account risk creating systems that bog down social work rather than enhance it.
“The technology is here. You’re going to have to use it, and it’s not going away,” says Mike Meikle, a Virginia-based IT consultant with experience serving the human services sector. “But managers can’t just implement this in a vacuum; they have to include their people in the process. You have to make sure that your users are on board and that they understand how it’s going to benefit them.”
Nevertheless, there is some resistance among social workers in adopting data management information systems in their work. Do you believe these systems benefit or burden social workers?